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You may be wondering.

What condition are phones in?
Our products are 100% good-as-new functionally speaking. That said, we assign three product grades for their physical appearance:

Excellent: No scratches, exterior looks new. For smartphones and tablets: the screen is intact and without scratches.

Good: Light scratches on the exterior, invisible from more than 8 inches away. For smartphones and tablets: the screen is intact and without scratches.

Fair: There may be visible scratches/dents on the external shell. For smartphones and tablets: the screen may have small scratches, invisible when it is on.

All grades have the same functionality - the only difference is their looks. A lower grade just means that the iPhone will have a little more character - signs of use and/or impact on its backs and sides.

Still on the fence? Just remember, if it turns out that you aren't satisfied with the product you receive, you have 30 days to return your device and request a full refund.

What is your money back guarantee?

Consider the first 30 days your trial period with your new iPhone. If you change your mind or are unsatisfied for any reason, you can return your iPhone for a full refund - no questions asked. After that, you continue to have a full year warranty protection against defects.

What does the one year warranty cover?

The 1-year warranty covers any and all product defects (hardware and software). Contact us to share all issues you encounter, and we'll coordinate a repair or replacement free of charge. You're only eligible for a refund if the seller can NOT repair or replace the defective device for you.The limited warranty does NOT cover cracked screens and damages to the device caused by the customer.

How do payments & trade-ins work?

Once you select your phone and proceed to check-out, you'll see an option to send a trade-in phone and can check eligibility for pay-over-time purchase options. You receive cash for your trade-in once the trade-in is received and the condition is confirmed.

Do all phones work on my network?

Hate commitment? Incredible carries phones that work on all four major US networks: Verizon, AT&T, T-Mobile and Sprint. Select an iPhone that works with your specific network, or choose a phone that is fully unlocked and works on any network - no strings attached!